/* Estilo para centralizar o conteúdo e dar um visual mais limpo */
body {
    background-color: #ffffff;
    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
    line-height: 1.6;
}

/* Tema profissional - Fundo corporativo */
.professional-theme {
    background: linear-gradient(135deg, #4b5563 0%, #374151 100%);
    min-height: 100vh;
}

/* Conteúdo principal com design profissional */
.col-md-10 {
    background-color: #e5e7eb;
    min-height: 100vh;
    box-shadow: 0 0 20px rgba(0,0,0,0.1);
}

/* Cards profissionais com bordas suaves */
.col-md-10 .card {
    background-color: #ffffff;
    border: 1px solid #e1e8ed;
    border-radius: 12px;
    box-shadow: 0 4px 6px rgba(0,0,0,0.07);
    transition: all 0.3s ease;
}

.col-md-10 .card:hover {
    box-shadow: 0 8px 25px rgba(0,0,0,0.15);
    transform: translateY(-2px);
}

/* Garante que a imagem de fundo no painel ocupe todo o espaço */
.bg-primary {
    background: linear-gradient(135deg, #1f2937 0%, #374151 100%);
    box-shadow: 0 4px 15px rgba(31, 41, 55, 0.3);
}

/* Estilizando os links de alternância entre login e registro */
#toggle-link {
    cursor: pointer;
    text-decoration: none;
}

#toggle-link:hover {
    text-decoration: underline;
}

/* ===== Login / Registro (Auth) ===== */
.auth-box .form-label {
    font-weight: 700;
    color: #111827; /* slate-900 */
    letter-spacing: 0.2px;
}

.auth-box {
    background-color: #ffffff;
    border: 1px solid #e5e7eb; /* slate-200 */
    border-radius: 16px;
    box-shadow: 0 8px 30px rgba(0, 0, 0, 0.08);
}

.auth-box .form-control {
    background-color: #ffffff;
    border: 2px solid #cbd5e1; /* slate-300 */
    border-radius: 12px;
    padding: 0.85rem 1rem;
    height: 48px;
    font-weight: 600;
    color: #0f172a; /* slate-900 */
    transition: all 0.2s ease;
    box-shadow: inset 0 1px 1px rgba(0, 0, 0, 0.02);
}

.auth-box .form-control:hover {
    border-color: #94a3b8; /* slate-400 */
}

.auth-box .form-control:focus {
    background-color: #ffffff;
    border-color: #2563eb; /* blue-600 */
    box-shadow: 0 0 0 4px rgba(37, 99, 235, 0.18), 0 4px 12px rgba(37, 99, 235, 0.12);
    color: #0f172a;
}

.auth-box .form-control::placeholder {
    color: #6b7280; /* gray-500 */
    font-weight: 500;
}

/* Realça o rótulo quando o campo está em foco */
.auth-box .mb-3:focus-within .form-label {
    color: #2563eb; /* blue-600 */
}

.auth-box .btn-primary {
    border-radius: 10px;
    font-weight: 600;
    padding: 0.65rem 1rem;
}

/* Estilo para o menu lateral do dashboard - Estilo WhatsApp */
.nav-link.active {
    background: linear-gradient(135deg, #25d366 0%, #128c7e 100%) !important; /* Verde WhatsApp */
    color: #ffffff !important;
    border-radius: 8px;
    box-shadow: 0 2px 8px rgba(37, 211, 102, 0.3);
}

.nav-link:hover {
    background-color: rgba(37, 211, 102, 0.1); /* Verde WhatsApp com transparência */
    color: #25d366; /* Verde WhatsApp */
    border-radius: 8px;
    transition: all 0.3s ease;
}

/* Altera a cor da aba ativa (ATENDENDO/AGUARDANDO) para estilo WhatsApp */
.nav-underline .nav-link.active {
    border-bottom: 3px solid #25d366; /* Verde WhatsApp */
    color: #25d366; /* Verde WhatsApp */
    font-weight: 600;
}

/* Altera a cor de fundo do ticket ativo para estilo WhatsApp */
#ticket-list .list-group-item.active {
    background: linear-gradient(135deg, #f8fafc 0%, #e2e8f0 100%);
    border-color: #25d366; /* Verde WhatsApp */
    color: #1e293b;
    border-left: 4px solid #25d366; /* Verde WhatsApp */
    box-shadow: 0 2px 8px rgba(37, 211, 102, 0.15);
}

/* Adiciona uma sombra sutil aos itens da lista de tickets - Design premium profissional */
.ticket-item-shadow {
    box-shadow:
        0 2px 8px rgba(0, 0, 0, 0.06),
        0 1px 3px rgba(0, 0, 0, 0.04);
    border-radius: 12px;
    transition: all 0.4s cubic-bezier(0.4, 0, 0.2, 1);
    border: 1px solid rgba(226, 232, 240, 0.8);
    position: relative;
    overflow: hidden;
}

.ticket-item-shadow::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 3px;
    background: linear-gradient(90deg, #25d366, #128c7e, #075e54); /* Verde WhatsApp */
    opacity: 0;
    transition: opacity 0.3s ease;
}

.ticket-item-shadow:hover {
    box-shadow:
        0 8px 24px rgba(0, 0, 0, 0.12),
        0 4px 8px rgba(0, 0, 0, 0.08);
    transform: translateY(-2px) scale(1.01);
    border-color: rgba(37, 211, 102, 0.3); /* Verde WhatsApp */
}

.ticket-item-shadow:hover::before {
    opacity: 1;
}

/* Estilo para o overlay do botão "Aceitar" - Estilo WhatsApp */
.ticket-overlay {
    background:
        linear-gradient(135deg, rgba(37, 211, 102, 0.95) 0%, rgba(18, 140, 126, 0.95) 100%),
        radial-gradient(circle at 30% 30%, rgba(255, 255, 255, 0.2) 0%, transparent 70%);
    background-blend-mode: normal, overlay;
    border-radius: 12px;
    opacity: 0;
    transition: all 0.4s cubic-bezier(0.4, 0, 0.2, 1);
    box-shadow:
        0 8px 24px rgba(37, 211, 102, 0.4),
        inset 0 1px 0 rgba(255, 255, 255, 0.3);
    backdrop-filter: blur(8px);
    border: 1px solid rgba(255, 255, 255, 0.2);
}

/* Mostra o overlay quando o mouse passa por cima do item do ticket */
.list-group-item:hover .ticket-overlay {
    opacity: 1;
}

/* Estilo para o corpo do chat - Estilo WhatsApp */
#chat-body {
    background: #e5ddd5; /* Fundo verde claro similar ao WhatsApp */
    height: 0; /* Essencial para o scroll funcionar com flex-grow */
    border-radius: 16px;
    position: relative;
    overflow: hidden;
}

#chat-body::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.02); /* Subtil overlay para profundidade */
    pointer-events: none;
}

/* Estilo para as bolhas de chat - Estilo WhatsApp */
.message-contact .card-body {
    background: #dcf8c6; /* Verde claro das mensagens enviadas no WhatsApp */
    border-radius: 20px 20px 20px 6px;
    border: none;
    box-shadow:
        0 1px 2px rgba(0, 0, 0, 0.1);
    color: #303030;
    font-weight: 400;
    position: relative;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.message-contact .card-body:hover {
    box-shadow:
        0 2px 4px rgba(0, 0, 0, 0.15);
}

.message-bot .card-body {
    background: #ffffff; /* Branco das mensagens recebidas no WhatsApp */
    color: #303030;
    border-radius: 20px 20px 6px 20px;
    box-shadow:
        0 1px 2px rgba(0, 0, 0, 0.1);
    font-weight: 400;
    position: relative;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

.message-bot .card-body:hover {
    box-shadow:
        0 2px 4px rgba(0, 0, 0, 0.15);
}

/* Estilo para o chat interno - Fundo WhatsApp */
#chat-messages {
    background: #e5ddd5; /* Mesmo fundo verde claro do WhatsApp */
    border-radius: 16px;
    position: relative;
}

#chat-messages::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.02); /* Overlay muito sutil */
    pointer-events: none;
}

#chat-interno-content::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.01); /* Overlay muito sutil */
    pointer-events: none;
}

/* Mensagem de nenhum ticket encontrado - Design premium */
#no-tickets-message {
    background:
        linear-gradient(135deg, #f8fafc 0%, #f1f5f9 100%),
        radial-gradient(circle at 50% 50%, rgba(79, 70, 229, 0.03) 0%, transparent 70%);
    background-blend-mode: normal, multiply;
    border: 2px dashed rgba(148, 163, 184, 0.4);
    border-radius: 16px;
    padding: 48px 24px;
    margin: 24px 0;
    position: relative;
    overflow: hidden;
}

#no-tickets-message::before {
    content: '';
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    width: 80px;
    height: 80px;
    background: radial-gradient(circle, rgba(79, 70, 229, 0.1) 0%, rgba(79, 70, 229, 0.05) 50%, transparent 100%);
    border-radius: 50%;
    z-index: 0;
}

#no-tickets-message .text-muted {
    color: #64748b !important;
    font-weight: 500;
    position: relative;
    z-index: 1;
}

/* Estilo para a barra de status do ticket */
.ticket-status-bar {
    position: absolute;
    left: 0;
    top: 0;
    width: 5px; /* Largura da barra */
    height: 100%;
    background-color: #6c757d; /* Cor padrão (cinza) */
}

.ticket-status-attending {
    background: linear-gradient(135deg, #10b981 0%, #059669 100%);
    box-shadow: 0 2px 4px rgba(16, 185, 129, 0.3);
}

.ticket-status-pending {
    background: linear-gradient(135deg, #f59e0b 0%, #d97706 100%);
    box-shadow: 0 2px 4px rgba(245, 158, 11, 0.3);
}

/* Estilo para alertas com múltiplas linhas */
#alert-message {
    white-space: pre-line; /* Preserva quebras de linha */
    text-align: left;
    line-height: 1.6;
}

/* Estilo para campos desabilitados no chat quando ticket está pendente */
#chat-message-input:disabled {
    background-color: #d4dbe3;
    cursor: not-allowed;
    opacity: 0.7;
    border-color: #cbd5e1;
}

/* Formulários profissionais */
.col-md-10 .form-control {
    background-color: #ffffff;
    border: 2px solid #e2e8f0;
    border-radius: 8px;
    color: #1e293b;
    font-weight: 400;
    transition: all 0.3s ease;
}

.col-md-10 .form-control:focus {
    background-color: #ffffff;
    border-color: #25d366; /* Verde WhatsApp */
    box-shadow: 0 0 0 3px rgba(37, 211, 102, 0.1); /* Verde WhatsApp com transparência */
    color: #1e293b;
}

/* Botões profissionais */
.col-md-10 .btn {
    border-radius: 8px;
    font-weight: 500;
    transition: all 0.3s ease;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1);
}

.col-md-10 .btn:hover {
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(0,0,0,0.15);
}

.col-md-10 .btn-primary {
    background: linear-gradient(135deg, #25d366 0%, #128c7e 100%); /* Verde WhatsApp */
    border: none;
}

.col-md-10 .btn-primary:hover {
    background: linear-gradient(135deg, #128c7e 0%, #075e54 100%); /* Verde WhatsApp mais escuro */
}

#chat-form button:disabled,
#record-audio-button:disabled,
#attach-file-button:disabled,
#emoji-button:disabled {
    opacity: 0.5;
    cursor: not-allowed;
    background-color: #d4dbe3;
    border-color: #cbd5e1;
}

/* Tabelas profissionais */
.col-md-10 .table {
    background-color: #ffffff;
    border-radius: 12px;
    overflow: hidden;
    box-shadow: 0 4px 6px rgba(0,0,0,0.07);
}

.col-md-10 .table thead th {
    background: linear-gradient(135deg, #f8fafc 0%, #e2e8f0 100%);
    color: #374151;
    font-weight: 600;
    border-bottom: 2px solid #4f46e5;
    padding: 16px;
}

.col-md-10 .table tbody tr {
    transition: all 0.3s ease;
}

.col-md-10 .table tbody tr:hover {
    background-color: #f8fafc;
    transform: scale(1.01);
}

/* Listas profissionais */
.col-md-10 .list-group {
    background-color: #ffffff;
    border-radius: 12px;
    box-shadow: 0 4px 6px rgba(0,0,0,0.07);
}

.col-md-10 .list-group-item {
    background-color: #ffffff;
    border-color: #e2e8f0;
    color: #374151;
    padding: 16px;
    transition: all 0.3s ease;
}

.col-md-10 .list-group-item:hover {
    background-color: #e8ecf0;
    border-color: #25d366; /* Verde WhatsApp */
    transform: translateX(4px);
}

/* Navegação profissional */
.col-md-10 .nav-tabs .nav-link {
    background-color: #e8ecf0;
    border-color: #e2e8f0;
    color: #64748b;
    border-radius: 8px 8px 0 0;
    font-weight: 500;
    transition: all 0.3s ease;
}

.col-md-10 .nav-tabs .nav-link.active {
    background: linear-gradient(135deg, #25d366 0%, #128c7e 100%); /* Verde WhatsApp */
    border-color: #25d366 #25d366 #ffffff; /* Verde WhatsApp */
    color: #ffffff;
    box-shadow: 0 2px 8px rgba(37, 211, 102, 0.3);
}

/* Scroll interno da lista de tickets (vertical no lado direito da lista)
   Implementação mínima e conservadora: transforma a coluna em flex
   e faz #ticket-list usar overflow-y:auto sem alterar estilos visuais. */
.atendimentos-row > .col-md-3 {
    display: flex;
    flex-direction: column;
    min-height: 0; /* permite que filhos com overflow encolham */
    height: 100%;
    overflow: hidden; /* evita que filhos extrapolem horizontal/verticalmente */
    box-sizing: border-box;
}

#ticket-list {
    flex: 1 1 auto; /* ocupa espaço restante dentro da coluna */
    min-height: 0; /* necessário para o overflow funcionar em flex */
    overflow-y: auto; /* habilita scroll vertical interno (lado direito) */
    -webkit-overflow-scrolling: touch;
    padding-inline-end: 8px; /* evita conteúdo encostado no scrollbar (rtl-safe) */
    box-sizing: border-box;
    /* Usa 100% da altura disponível dentro da coluna. Removemos o cálculo fixo
       que podia quebrar em zoom/variações de layout e deixamos o JS ajustar
       maxHeight quando necessário (renderTicketList). */
    max-height: 100%;
}

/* Se a mensagem "nenhum ticket" estiver visível, ela deve se comportar
   como o conteúdo rolável em vez de expandir o painel */
#no-tickets-message {
    flex: 1 1 auto;
    min-height: 0;
    margin: 0; /* limpa margem que poderia empurrar o layout */
}

.chat-interno-notification {
    animation: blink-red 1.5s infinite;
}

/* Header principal profissional */
#main-header {
    background: linear-gradient(135deg, #ffffff 0%, #e8ecf0 100%);
    padding: 24px 32px;
    border-radius: 12px;
    margin-bottom: 24px;
    box-shadow: 0 4px 12px rgba(0,0,0,0.08);
    border: 1px solid #e2e8f0;
}

#main-header h1 {
    color: #1e293b;
    font-weight: 700;
    font-size: 1.8rem;
    margin: 0;
}

/* Área de conteúdo principal profissional */
#main-content-area {
    background-color: #f0f2f5;
    padding: 32px;
    border-radius: 12px;
    min-height: calc(100vh - 120px);
    box-shadow: 0 4px 12px rgba(0,0,0,0.08);
}

/* Modal profissional */
.modal-content {
    border-radius: 12px;
    border: none;
    box-shadow: 0 20px 40px rgba(0,0,0,0.15);
}

.modal-header {
    background: linear-gradient(135deg, #f8fafc 0%, #e2e8f0 100%);
    border-bottom: 1px solid #cbd5e1;
    border-radius: 12px 12px 0 0;
}

/* Badge profissional */
.badge {
    border-radius: 20px;
    font-weight: 500;
    padding: 6px 12px;
}

/* Efeitos premium gerais */
* {
    transition: border-color 0.3s ease, box-shadow 0.3s ease;
}

/* Scrollbar personalizado premium */
::-webkit-scrollbar {
    width: 8px;
    height: 8px;
}

::-webkit-scrollbar-track {
    background: #d4dbe3;
    border-radius: 4px;
}

::-webkit-scrollbar-thumb {
    background: linear-gradient(135deg, #cbd5e1 0%, #94a3b8 100%);
    border-radius: 4px;
    transition: background 0.3s ease;
}

::-webkit-scrollbar-thumb:hover {
    background: linear-gradient(135deg, #94a3b8 0%, #64748b 100%);
}

/* Loading states premium */
.loading-shimmer {
    background: linear-gradient(90deg, #d4dbe3 25%, #c7d0d9 50%, #d4dbe3 75%);
    background-size: 200% 100%;
    animation: shimmer 1.5s infinite;
}

@keyframes shimmer {
    0% { background-position: -200% 0; }
    100% { background-position: 200% 0; }
}

/* Animação de notificação profissional */
@keyframes blink-red {
    0%, 100% {
        background-color: transparent;
        box-shadow: none;
    }
    50% {
        background: linear-gradient(135deg, #ef4444 0%, #dc2626 100%);
        box-shadow: 0 0 20px rgba(239, 68, 68, 0.5);
    }
}

.chat-interno-notification {
    animation: blink-red 1.5s infinite;
}